Tag Archives: outage

TimeWarner / RoadRunner Internet Users in NYC (Manhattan, Brooklyn) Suffer Slow, Intermittent Connections. Twitter Gets The Word Out — But Does It Have Any Real Effect?

Is This Thing On?

Some New Yorkers are pushing through a fifth day of slow, almost unusable speeds on their TimeWarner / Roadrunner Internet connections. And when they can get though to Twitter or community-focused sites like Yelp! and the Brooklynian forum, they’re complaining.

So while their customers are dealing with pages that start to load but never finish (or that never load at all), TimeWarner — like many companies — is using a Social Media Outreach Team to monitor the internet for customer complaints and issues. Gripe about bad service or a bad product online these days and, more often than not, you’ll get a message on Twitter or an email from a company rep saying “I’m sorry that you’re unhappy…can I help?”.

While looking around on Twitter for anyone else mentioning internet trouble in New York City, I found TimeWarner’s Main Customer Service Twitter account. Social Media Team Manager Philip Blum and representative Brien H responded immediately to my report. They sent me messages on Twitter and by email right away and expedited a technician’s visit to my apartment. They also facilitated two different calls with a Tier 3 Tech to run tests that seemed to confirm what I already suspected: It is a problem with their network. [Read more…]

Work-around for those affected by the latest GMail outage.

When Gmail sneezes, the whole internet starts acting like it’s caught a cold.

According to GMail’s Network Status page, IMAP and POP access to your account should still be working (otherwise known as “Using an email program the old-school way”). So here’s GMail’s webpage on how to set up a variety of programs to check and send your mail until the web portal is fixed.

Oh — and gesundheit! đŸ˜‰

Twitter is out; Facebook, LiveJournal, and others are glitchy. What’s up with the internet today?

There are reports of a major Twitter outage this morning (which appears to be worldwide), as well as intermittent glitches with Facebook and LiveJournal.

Twitter’s status page seems to show that this wasn’t a planned outage (see pic)…. and even Veritope’s servers seems affected.

More to follow….

UPDATE #1: Yup — it’s a denial-of-service attack!